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The Dock London, Tobacco Quay, Wapping Lane, London E1W 2SF

020 3954 6253  | info@captivatehospitality.co.uk

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January 22, 2018

Online Travel Agents (OTAs) have become the norm for consumers and aggregator websites such as bookings.com, Expedia.com and Hotels.com offer price comparison and ease of use. Although, they give hotels the opportunity to fill rooms that would otherwise remain empty, hotels especially independent ones are los...

January 15, 2016

It’s often said it’s far easier to get an old customer to return than to entice a completely new customer to come and spend their money at your establishment. It’s also said that it’s far better to reach 20 people 5 times with your marketing messages that 100 people once. Therefore collecting and regularly us...

December 18, 2013

Is your photography selling your restaurant?

Using high quality and visually appealing pictures on your website and marketing material is crucial. A good photograph can convince a customer to book all by itself.

However, it’s more common to use a mixture of food and restaurant interior photographs to convince a...

December 10, 2013

How do you speak to your customers when they are not sitting in your restaurant?

You probably don’t have all their phone numbers, but do you have their email addresses? Do they follow you on Facebook or Twitter? Are you confident they are frequently visiting your website?

Communicating with your customers and t...

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